During the current situation caused by Covid-19, Sidel’s main concern is the health and safety of all of our stakeholders as well as ensuring business continuity for our customers. Read More
Field Service Engineer
Contract Type
Permanent
Country
ITALY
Location
Parma

Your Opportunity

Sidel is looking for a Field Service Engineer (FSE) specialized on Mechanic; the main focus is the following: - Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites; - Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel’s equipment installed at customer sites. - Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure customer satisfaction.

Your Mission

  • Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications;
  • Operate on Mechanical systems, HMI for regular activities and troubleshooting as per Standard Operating Procedures.
  • Execute basic electrical work (e.g. cable wiring)
  • Properly handle, check and transfer equipment non-conformities;
  • Prepare Job Progress Chart and technical reports in reference to carried-out activities;
  • Ensure ultimate internal and external customer satisfaction;
  • Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules;
  • Report after sales opportunities detected on Customer site;
  • Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and report-ing deliverables;
  • Report to the ISM for team site activities.

Your Profile

  • Education Qualifications and Language Requirements:
    - Technical professional qualification or Bachelor degree in Engineering as a plus;
    - English fluent, written and spoken;
    - Other foreign language as per regional allocation is a plus.

  • Professional Qualifications and Experience:
    - At least 3 years of experience in field activities;
    - Experience in the beverage industry;
    - Consolidated technical background on Mechanic;
    - Knowledge of Sidel Portfolio is a plus;
    - Aseptic knowledge is a plus;
    - Availability to travel (Up to 90% internationally).

  • Key Leadership Behaviour:
    - Managing and measuring Work;
    - Process Management;
    - Problem Solving;
    - Action Orientated;
    - Peer Relationships.

Contract Type
Permanent
Country
ITALY
Location
Parma
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