Field Service Engineer
Contract Type
Permanent
Country
ITALY
Location
Parma

Your Opportunity

Sidel is looking for a Field Service Engineer (FSE) specialized on Mechanic; the main focus is the following: - Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites; - Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel’s equipment installed at customer sites. - Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure customer satisfaction.

Your Mission

  • Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications;
  • Operate on Mechanical systems, HMI for regular activities and troubleshooting as per Standard Operating Procedures.
  • Execute basic electrical work (e.g. cable wiring)
  • Properly handle, check and transfer equipment non-conformities;
  • Prepare Job Progress Chart and technical reports in reference to carried-out activities;
  • Ensure ultimate internal and external customer satisfaction;
  • Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules;
  • Report after sales opportunities detected on Customer site;
  • Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and report-ing deliverables;
  • Report to the ISM for team site activities.

Your Profile

  • Level of education and languages:
    - Relevant bachelor degree In Engineering is a plus
    - English fluent, written and spoken.
    - Other foreign languages knowledge is a plus.

  • Required experience and skills:
    - At least 3 years・ experience in field activities;
    - Experience in the beverage industry;
    - Consolidated technical background on Mechanic;
    - Knowledge of Sidel Portfolio is a plus;
    - Aseptic knowledge is a plus;
    - Availability to travel (Up to 90% internationally).

Contract Type
Permanent
Country
ITALY
Location
Parma
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