FSE Planner
Contract Type
Permanent
Country
United States
Location
Norcross

Your Opportunity

Sidel Inc is looking for a Field Service Engineer Planner for the assigned territory, perform Field Service Engineers planning, based on skill set and activities complexity, ensuring mutual coordination with other parties as appropriate. Responsible for occupation for internal Field Service Engineers for assigned territory.

Your Mission

  • Responsible for Field Service Engineers occupation at the assigned territory;
  • Ensure technicians start the mission with all needed materials and documents for the work assigned;
  • Ensure consolidation of workload and the planning of required resources for new equipment and service;
  • Ensure the planning of Project Support/Global resources for complex deals and critical operations;
  • When necessary align or reroute appropriate technicians to accommodate customer emergencies;
  • Identify missing skill global to sustain operations according to the business plan;
  • Responsible for workload forecast for new equipment and service in conjunction with Sales and Service;
  • Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases;
  • Consolidate and provide the resources/skill needs to Field Service Engineer managers, give feedback about Field Service;
  • Engineers performance and competence development;
  • Own and drive the update  of the on planning Sidel tools.

Your Profile

  • Min 2/3 years experience experience in resources management/field engineering;
  • Experience in the beverage industry;
  • Knowledge of Sidel Portfolio, Including overall technical background;
  • Knowledge of installation and commissioning scope and challenges.

Contract Type
Permanent
Country
United States
Location
Norcross
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