Field Service Engineer
Contract Type
Permanent
Country
JAPAN
Location
Tokyo

Your Opportunity

This role is to perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites. Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel`s equipment installed at customer sites. Develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction. You will be base in Japan and report to Field Engineering Manager

Your Mission

Job Description

Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites
Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel`s  equipment installed at customer sites.
Develop a good understanding of the customer needs to provide objective advice and to ensure customer  satisfaction

Main responsibilities:

Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications
Properly handle, check and transfer equipment non-conformities 
Prepare Job Progress Chart and technical reports in reference to carried-out activities 
Ensure ultimate internal and external customer satisfaction 
Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules
Report after sales opportunities detected on Customer site 
Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and reporting deliverables
Report to the ISM for team site activities
Act as "Assessor" of the FSE/s subject to qualification program during the practical assessment module, mainly 
at the customer site, releasing the relevant evaluation report on time/in full.

 

Your Profile

3 years experience in field activities
Experience in the beverage industry
Consolidated technical background such as Mechanical, Automation, Electrical or Process
Knowledge of Sidel Portfolio is a plus
Aseptic knowledge is a plus

Able to travel (up to 90% in international environment)

Contract Type
Permanent
Country
JAPAN
Location
Tokyo
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