FIELD SERVICE ENGINEER
Contract Type
Permanent
Country
ITALY
Location
Parma

Your Opportunity

idel is looking for a Field Service Engineer who is specialized on Mechanic and performs installations, start‐ups, commissioning and test of the Sidel Equipment supplied to customer sites. In addition, the Field Service Engineer performs technical assistance during and after the warranty period, carries out training and other After Sales services of Sidel`s equipment installed at customer sites. Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure customer satisfaction.

Your Mission

Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications
Operate on Mechanical systems, HMI for regular activities and troubleshooting as per Standard Operating Procedures. Execute basic electrical work (e.g. cable wiring)
Prepare Job Progress Chart and technical reports in reference to carried-out activities
Ensure ultimate internal and external customer satisfaction
Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules
Report after sales opportunities detected on Customer site
Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and reporting deliverables
Report to the ISM for team site activities

Your Profile

Level of education and languages:
Relevant bachelor degree In Engineering is a plus
Fluent in English (written and verbal)
Any other language would be an advantage

Required experience and skills:
Minimum 3 years’ experience in field activities
Experience in the beverage industry
Consolidated technical background on Mechanical
Able to travel (up to 80% in international environment)

Contract Type
Permanent
Country
ITALY
Location
Parma
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