PRODUCT SUPPORT "REGION" SENIOR MANAGER
Contract Type
Permanent
Country
ITALY
Location
Parma

PRODUCT SUPPORT "REGION" SENIOR MANAGER

Your Opportunity

Product Support ""Region"" Senior Manager is in charge to manage ""Region"" Product Support organization, being responsible of the operational follow up & technical support of all beverage products (aseptic and not) for combi (blowing, filling and labelling) and stand-alone technology, associated trade equipment (capper, inspection system, nitrogen doser...) and 3rd party line equipment (EOL, conveyor, process equipment...), throughout the whole life of the machine. The purpose of the manager job is to ensure that customers are able to achieve the best performance from operating Sidel equipment through email, telephone and occasionally on-site support both directly to customers, and to colleagues working with customers (FSE, PM, CCM...), as well as the preparation and distribution of appropriate documentation to customers and to FSE and communication with central product support about identified issues and Non- Conformities.

Your Mission

  • Secure troubleshooting on equipment, associated trade equipment and lines, contributing with experts onsite if necessary
  • Suggest and drive key region resources allocation in the region projects and services site activi-ties
  • Support warranty cost reduction plan for all the equipment (combi and stand alone), securing proper RCA based on data
  • Secure performances of commercially released equipment and lines
  • Support local resources competences development plan, identifying FSE to be trained, and apply final evaluation
  • Secure NC and SWAP list management on SINCRO tool
  • Support the execution of RCA methodology, driving data collections and preventive and correc-tive action application
  • Secure hotline service execution
  • Support the availability of field methods for installation, qualification, technical analysis, repairing and maintenance activities
  • Provide daily telephone & email support to internal and external customers, throughout the life of the machine
  • Secure retrofit application on the installed base
  • Support FSE during projects and service site operations, throughout the life of the machine
  • Support CSM and CCM with technical advice for proposals on O&U, training and maintenance opportunities

Your Profile

Level of education and languages:
  • Bachelor Degree or equivalent;
  • Excellent English, written and spoken;
  • Local Languages spoken in the region are a plus
Required experience and skills:
  • 5 years at least of technical assistance and field experience
  • Previous experience as leader of a team at backoffice or onsite
  • Acknowledge of beverage technology (aseptic and not): combi/standalone technology & trade/line eqps.
  • Ability to manage and satisfy customer requests
  • Good contact with people, ability to interface with all levels of the organization, and with senior customers

APPLY NOW
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PRODUCT SUPPORT "REGION" SENIOR MANAGER
Contract Type
Permanent
Country
ITALY
Location
Parma
APPLY NOW
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