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Microsoft Dynamics CRM/365 Business Analyst / Project Manager
Contract Type

Your Opportunity

We are currently recruiting for a Microsoft Dynamics 365 expert to join our CRM team. Reporting to the IT BUSINESS PARTNER & DIGITAL INNOVATION, the objective of this role is to take a internal business partnership approach to continue implementation and delivery of Microsoft Dynamics 365 products and related services.

Your Mission

  • Drive design and evolution within the application delivery team for Dynamics 365 (including 3rd.
    party applications such as Click Dimensions, Contact Center, Customer Voice, Marketing).
  • Coordinate 3rd party company doing application Management and new projects.
  • Secure Framing solution according with Microsoft boundaries and best practice (Zero new code development).
  • Supporting by improving the performance by coordinating solution review.
  • Be a team player working closely with other members of service delivery, i.e. Business Partner, Managed Services and other MS Dynamics consultants and Developers.
  • Key Responsibilities:
    - Cover all aspects; including supporting the Customer Management team, product
      demonstrations, analysis, implementation and training of end users
    - Business and process analysis
    - Documenting ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents
    - Liaising with developers and clients – act as a point of communication
    - Quality Assurance & Documentation
    - Project Management (Agile framework)

Your Profile

Experience and skills:

  • Over 3 years Dynamics 365 experience
  • Strong understanding of Microsoft Dynamics 365
  • Experience of providing Demonstrations
  • Experience in Project Management (Agile Framework / Devops)
  • Experience of working on full life cycle implementations
  • Excellent communication and problem-solving skills
  • Excellent understanding and knowledge of core Microsoft Dynamics 365 modules
  • Ability to create high quality functional documentation and strong requirements gathering

Language skills:

  • French: nice to have
  • English: professional
  • Italian: nice to have

Contract Type
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