The Business Transformation Office function is responsible for supporting the rest of Sidel with IT projects and services to automate the Sidel Business Processes. This is done by employing a modern set of software and applications on a global scale. We are constantly updating and improving our software and application landscape in order to simplify our processes and how we work and to decrease cost and to improve efficiency and effectiveness. We annually execute 40+ projects, ranging from small change request projects to large multi-million ERP implementation projects. Sidel Poland is seeking for an Information Specialist who will work with colleagues and consultants to develop and improve the performance of our IT systems for the Services Area, one of the key strategic areas of Sidel. You will work under the responsibility of the Business Analyst to specify, develop, maintain and improve the performance of solutions that automate our business processes. You will also monitor the global performance of IT services which support the core process and take proactive and/or reactive steps to restore or improve service performance. The deployment of robust IT solutions for After Sales portfolio products (Spare Parts, Service, Training, Planned Maintenance, Retrofit) is a fundamental pillar of Sidel’s transformation strategy. The selected IT Analyst will join Sidel to contribute to this highly visible and strategic programme.
■ MAINTAINING SOLUTIONS: acting as team member in IT support team
■ Help external service partner in resolving incidents providing needed functional info about
Sidel business processes and process integration criticalities
■ Propose actions/solutions to improve the IT support by automating, simplifying, training or similar
■ DEVELOPING SOLUTIONS: acting as team member in selected projects
■ Reviews, analyse, and evaluates business systems and user needs, and details them; working
closely with process teams to prioritise business goals and information needs.
■ Develop and implement the most efficient and cost-effective solutions, by documenting business
and technical requirements, driving implementation team, testing and promote solution in production
■ Make recommendations surrounding improving processes, efficiency and practices.
■ Communicate changes and provide training to impacted key users or users.
■ Use appropriate tools and methodologies to track and report against budget and plan ensuring
that project controls are in place
■ Regular liaison with internal and external clients
■ Working within a complex matrix organization internationally
Level of education and languages:
■ Relevant Bachelor diploma in Technology or equivalent
■ Fluent in English (written and verbal)
Required experience and skills:
■ Over 3 years of experience in design and deployment of SAP solutions for after-sales service and
spare parts supply chain (either SAP SPP or SAP ECC6 modules SD, CS, MM, PM).
■ Strong communication skills, both written and verbal
■ Strong attention to detail, especially in high pressure and high activity situations
■ Demonstrated ability to guide the work of others, including external suppliers and service providers,
to interact with people working remotely, in different countries and from different business
and geographical cultures.
■ Demonstrates knowledge and awareness of process and service concepts, practices, and procedures.
■ Expert in business processes aiming to support sell to final customers after sales portfolio products.
■ Experience of deployment of WEB based.
■ Broad understanding of technology and software development and implementation practice.
■ Customer and business orientation
■ Proactivity and goal oriented, with strong sense of personal drive and initiative and with good
people and skills
■ Analytical and fact-based, relying on prioritisation, clarity, and action orientation