Remote Services & Technical Support Product Manager (H/F - M/W)
Contract Type
Permanent
Country
FRANCE
Location
Reichstett

Your Opportunity

Manage the definition of Sidel Group Remote Services & Technical Support portfolio. Accountable for deploying the portfolio over Sidel Group . Support Sidel Group Sales force during sales promotion. Is accountable for the overall profitability of his product line (IM at least, gross profit, operating profit) Lead Internal Group Initiative for promoting Remote Services and increasing the Techical Assistance Agreements penetration.

Your Mission

  • Propose new PDP and participate in defining business strategy 
  • Lead product roadmap development for remote service s& technical support 
  • Lead integration of digital enablers with Digital team to improve value proposition & enhance customer experience
  • Define commercial & pricing strategy to deliver expected targets and market penetration
  • Develop tools and set processes for quotation of remote services & technical support
  • Define sales support tools with communication support (leaflets, ppt, videos)
  • Drive business development actvities in relation with Technical Support & Remote Services, supporting regions in product launches
  • Define promotion channels with communication (trade shows, emailing, advertising, social networks, etc…)  
  • Analyse budgeted sales & products market penetration - for remote services & technical support
  • Initiate and validate the QTCS process as per definition within the Business area and provide input for continuous improvement  
  • Monitor technical support excellence, at sustainable cost, through competent resources (CCM / RPS), processes & tools 
  • Promote remote services as preferred way to operate, including KPI trnasformation and change management 

Your Profile

  • Fluent English level
  • A local language of the key regional market is a plus
  • 5 years experience minimum in the services or digital business or in a production area
  • 5 years experience in beverage and/ or food manufacturing 
  • Leadership, leading teams in matrix mode
  • Process oriented
  • Business development and customer oriented

Contract Type
Permanent
Country
FRANCE
Location
Reichstett
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