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Service Account Manager
Contract Type
Permanent
Country
KENYA
Location
Nairobi

Your Opportunity

Maintain the relationship with and manage the customers pertaining to Sidel aftersales offering. Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory. Customer point of contact for Services and aftersales activities. The mission of the SAM is to lead the profitable growth of Sidel in terms of Services Solutions with his customer portfolio.

Your Mission

  • Accountable for a yearly service sales budget in terms of turnover and margin, covering Sidel extensive service portfolio for all equipment
  • In charge of planning customers’ contacts, visits and promotion, based on product portfolio and pricing prepared by Service organization, to optimize Services sales in his territory
  • In charge of selling and negotiating Sidel Services portfolio, according to the rules and processes of the company
  • Ensure that customer production line is optimized to the maximum
  • Propose new Services products that add value to the Customer and are profitable for Sidel
  • Coordinate and analyze market and competitor information, provide forecasts and report to relevant stakeholders
  • Reports his business activities and draw up a sales forecast to the Aftersales Director
  • Develop solutions for customer satisfaction and monitors results
  • Work side by side with CCM and Project Managers for completion of O&U projects where service installation is required and snagging list for new projects.
  • Get support from: Field Engineering (service back-office, FSE planning, logistics, technical support) and Services
  • Operations (PA quotations, warranty, O&U execution).
  • Sidel entry point for everyday customers’ queries.
  • Responsible for customers’ issues escalation process
  • Responsible for customers’ overall satisfaction.

Your Profile

Professional Skills & Experience:

  • Successful field service experience (5-10 years min)
  • High technical knowledge of Sidel products is a must
  • Knowledge of internal processes and Sidel’s markets
  • Services and sales oriented
  • Good verbal and written communication
  • Availability for travelling

Contract Type
Permanent
Country
KENYA
Location
Nairobi
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