Technical and field support


We’re right nearby all over the world

No matter when or where you need us, you can count on Sidel to be there with the support you require to meet your targets and proactively reduce expensive downtime. Our specialised customer support includes:
  • 24/7 rapid-response technical support with remote access
  • Hotline assistance
  • On-site field service at your local premises
Expertise that counts
Whether to fix performance issues or proactively maintain and analyse production, we put all our technical expertise into motion to identify and address priorities. And when only an on-site specialist will do, we have 843 field service engineers globally in close proximity to your business. They possess an understanding of your local market in order to make necessary recommendations and adjustments quickly and effectively.